2 Frequently Asked Questions (FAQ)
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Are the tours guided? Read answer
No. You travel along the route yourselves. The connections are all within close proximity of each other for easy transfer. Stops are always announced over the speakers.
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Are there any student or senior citizen discounts? Read answer
No.
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Are there luggage lockers at the Hurtigruten Terminal in Ålesund? Read answer
There are no luggage lockers at the Hurtigruten Terminal in Ålesund. We recommend you to contact the hotel you are staying at in Ålesund to hear if you can keep your luggage there until you are departing for Bergen.
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Are there luggage lockers in Flåm and at the Standkaiterminal (boat terminal) in Bergen? Read answer
Yes, there are luggage lockers at the railway station in Flåm, and at the Strandkaiterminal in Bergen.
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Are there place to store the luggage on the different transportations? Read answer
Yes, there are places to store the luggage on all transport. Please note that you need to carry the luggage yourself from boat, to bus and boat.
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Are we taking two different Hurtigruten ship on the Geiranger & Norway in a nutshell® tour? Read answer
Yes, there is one ship taking you from Ålesund to Geiranger and back to Ålesund, and a different ship from Ålesund to Bergen. You can board Hurtigruten from Ålesund to Bergen at midnight.
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Can I buy Geiranger & Norway in a nutshell® without Norway in a nutshell®? Read answer
It is not possible to buy the Geiranger tour without Norway in a nutshell® trough Fjord Tours.
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Can I get discount on your tours with Scanrail / Eurail Pass? Read answer
If you have Scanrail / Eurail Pass you can buy additional tickets for the Norway in a nutshell® and Sognefjord in a nutshell tours at the NSB ticket office at the Railway Stations in Oslo and Bergen and at our Customer Service: 0047 815 68 222. These ticket includes all transport except NSB trains.
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Can I have my dog with me on the tour? Read answer
The Sognefjord in a nutshell tour is the only tour where animals are accepted. But it is important that you inform about this when you make the booking, because we need to make special seat reservations for you on the regional train.
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Can I pick up the round trip tickets earlier than 1 hour before departure? Read answer
You can pick up the tickets earlier as long as you bring with you the final confirmation from Fjord Tours.
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Can we stop at Finse or Geilo on the Norway in a nutshell® tour? Read answer
We are not able to split the train ticket between Oslo-Myrdal/Myrdal-Oslo, so if you want to stop at Finse or Geilo on the Norway in a nutshell® tour you need to buy a new seat reservation for the train to Myrdal or Oslo the next day.
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Do I have to book the hotels together with the tour, or can I book it separately? Read answer
You can book hotel separately or together with the tour. If you want to book hotel separately you choose this option when you book the tour: I want overnight stay, but I do not want Fjord Tours to reserve accommodation.
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Do I have to make any seat reservations myself? Read answer
All needed seat reservations are made by Fjord Tours. The seat number will be confirmed on your tickets.
There are no seat reservations on the Flåm Railway and local trains on the Bergen Railway, nor do the buses and boats have seats that can be reserved.
If you are travelling between Oslo and Myrdal, you will need a seat reservation on the train. Bookings that include this leg of the route must be made for an exact date as seat reservations cannot be changed once tickets have been paid for. -
How do I pick up my tickets? Read answer
The safest way of picking up your tickets is to collect them at any NSB ticket office in Norway.
The ticket offices are located at the railway stations. We recommend that travellers meet at the station at least half an hour before departure. The tickets can be picked up as soon you receive your e-mail confirmation. Tickets can also be sent to your address.
Click here for the location of the Bergen Railway Station.
Click here for the location of the Oslo Central Station.
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How many tickets do I need? Read answer
All tours have one main ticket.
Where seat reservation is recommended (marked ‘R’), separate tickets will be issued to indicate where you are seated.
The Hurtigruten & Norway in a nutshell tour has a separate ticket for the Hurtigruten coastal express. -
I cannot get through to the phone number (+47) 815 68 222 from my country. How do I reach customer support? Read answer
Some phones may have limited access to foreign phone numbers and 815 numbers in particular, and it may not, therefore, be possible to reach our customer support service. In that case, we recommend you to try again from your private phone or call the switchboard (+ 47) 23 15 00 00 and ask for Fjord Tours’ Customer Service Centre. Please note that accommodation cannot be booked at our Customer Service Centre.
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Is it possible to cancel a trip I have ordered on the Internet? Read answer
It is not possible to change tour bookings made on the Internet and the tickets are non-refundable.
Please ensure that you have valid travel insurance that covers your loss if any incidents should occur that prevent you from making use of your tickets and taking the trip you have booked.
As a service to you, we offer cancellation protection which you may purchase together with your trip. Read more about the cancellation protection here.
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Is it possible to stop along the route? Read answer
Yes. You can make as many overnight stops as you like along the route, but it is important that you inform us about where you want to stay overnight when you book the tour. You can book hotels at the same time that you book a tour, or separately at
www.fjord-pass.com. -
Is the Sognefjord in a nutshell tour wheelchair friendly? Read answer
It is possible to take the Sognefjord in a nutshell tour with a wheelchair. It is important that you inform us if you have a wheelchair, because we need to book special seats on the regional trains.
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Is there any way that we can send our luggage separately? Read answer
A company called Porterservice offers a luggage service.
Tel. (+47) 906 10 009, e-mail: porter@porterservice.no. Website: www.porterservice.no -
There is no seat reservation on some of the trains; do I have to stand in the train if there are no seats available? Read answer
If there are no seats available on the train you have to stand. The Flåm Railway can be fully booked in the high season, but this is very seldom a problem.
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What does ‘R’ in the itineraries mean? Read answer
It means ‘seat reservation recommended’. If the transport is not marked with R in the itinerary there is free seating.
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What does “night train does not operate on Saturday” mean? Read answer
This means that the night train is not operating on the night between Saturday and Sunday.
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What is covered in the Cancellation protection? Read answer
Trips bought online, can only be cancelled if you have bought the cancellation protection together with your trip. The cancellation protection is not a travel insurance. You can only use it if you need to cancel your trip. If you need a full travel insurance, please contact an insurance company in your country.
Click the link below to learn more about the terms of the cancellation protection sold by Fjord Tours. -
What is included in the price for the Geiranger & Norway in a nutshell® tour? Read answer
The price for Geiranger & Norway in a nutshell® includes all transport and cabin with breakfast on Hurtigruten from Bergen to Ålesund. If you want single or exterior cabin on Hurtigruten you need to pay extra for this.
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When do you recommend me to buy the tickets for the tour? Read answer
We recommend you to buy tickets for the tours as soon as you have decided when you want to travel. It is a good idea to buy the tickets in advance because some trains might be fully booked close to departure, especially in the high season.
If you don’t have the opportunity to buy the tour in advance you can buy it in one of our sales outlets when you get to Norway.
The Geiranger & Norway in a nutshell® tour, the Hurtigruten & Norway in a nutshell® tour and the Lysefjord & Norway in a nutshell® tour can only be bought in advance on our website www.fjordtours.com or at our Customer service 0047 815 68 222.
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Where can I book your round trips? Read answer
You can book all our tours on our website www.fjordtours.com or at our Customer Service 0047 815 68 222.
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Which documents will I need when picking up the tickets? Read answer
You must bring a printout of the e-mail confirmation when picking up tickets.
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Will I get a discount on the tour using my Fjord Pass®? Read answer
The Fjord Pass® only entitles you to a discount on our hotels. Please visit www.fjord-pass.com for more information.