- › Fjord Pass®
- › Discounted Fjord Pass® activities
- › Biking
- › Rallarvegen - The Navvies' road
- › Walking
- › Walking the Flåm Valley
- › Heritage Fjord Walk
- › Cultur - sightseeing
- › Guided sightseeing in Eidfjord
2 Frequently Asked Questions (FAQ)
-
Are the tours guided? Read answer
No, there is no guide on our tours. You travel on your own. The connections are all within close proximity of each other for easy transfer. Stops are always announced over the speakers.
-
Are there any student or senior citizen discounts on the trips? Read answer
-
Are there place to store the luggage on the different transportations? Read answer
Yes, there are places to store the luggage on all transport. Please note that you need to carry the luggage yourself from boat, to bus and boat.
-
Can I get discount on your tours with Scanrail / Eurail Pass? Read answer
If you have Scanrail / Eurail Pass you can buy additional tickets for the Norway in a nutshell® and Sognefjord in a nutshell tours at the NSB ticket office at the Railway Stations in Oslo and Bergen and at our Customer Service phone: 0047 815 68 222. These tickets include all transport except NSB trains.
-
Can I have my dog with me on the tour? Read answer
The Sognefjord in a nutshell tour is the only tour where animals are accepted. But it is important that you inform about this when you make the booking, because we need to make special seat reservations for you on the regional train.
-
Can I pick up the round trip tickets earlier than 1 hour before departure? Read answer
You can pick up the tickets earlier as long as you bring with you the final confirmation from Fjord Tours containing your reference number for your tour. Opening hours for the ticket office is written on the booking confirmation.
Please note that you can pick up your tickets at all our sales outlets in Norway. -
Do I have to make any seat reservations myself? Read answer
All needed seat reservations are made by Fjord Tours. The seat number will be confirmed on your tickets.
There are no seat reservations on the Flåm Railway and local trains on the Bergen Railway, nor do the buses and boats have seats that can be reserved.
If you are travelling between Oslo and Myrdal, you will need a seat reservation on the train. Bookings that include this leg of the route must be made for an exact date as seat reservations cannot be changed once tickets have been paid for. -
How can I contact Fjord Tours? Read answer
To contact Fjord Tours, you may call our customer phone: +47 815 68 222 or use our contact form.
When sending a message via the contact form, you will get a reply as soon as possible; at the latest within 1-3 working days. Click the link below to go to the contact form.
Opening hours for the customer phone +47 815 68 222:
Monday-Friday: 9 am to 4 pm
Saturdays-Sundays: closed
Phone menu:
1 Tour booking
2 Hotel information and Fjord Pass®
3 Booking for groups and agents -
How do I pick up my tickets? Read answer
The safest way of picking up your tickets is to collect them at any NSB ticket office in Norway.
The ticket offices are located at the railway stations. We recommend that travellers meet at the station at least half an hour before departure. The tickets can be picked up as soon you receive your e-mail confirmation. Tickets can also be sent to your address.
-
How many tickets do I need? Read answer
All tours have one main ticket where all the legs of the tour is marked. This ticket is a valid travel document for all the legs of the route.
Where seat reservation is needed (marked ‘R’), separate tickets will be issued by Fjord Tours to indicate where you are seated.
Please note!
The Hurtigruten & Norway in a nutshell® tour and the Geiranger & Norway in a nutshell® tour also have a separate ticket for the Hurtigruten coastal ship. -
I cannot get through to the phone number (+47) 815 68 222 from my country. How do I reach customer support? Read answer
Some phones may have limited access to foreign phone numbers and 815 numbers in particular, and it may not, therefore, be possible to reach our customer support service. In that case, we recommend you to try again from your private phone or call the switchboard (+ 47) 23 62 00 00 and ask for Fjord Tours’ Customer Service Centre. Please note that accommodation cannot be booked at our Customer Service Centre.
-
I have trouble booking online. What do I do? Read answer
If you have trouble booking online or you want to book another itinerary then what is available online, you may call our customer support and book over the phone.
Call +47 815 68 222 and choose 1 from the menu.
Opening hours for the customer support is:
Weekdays: from 9 am to 4 pm
Saturdays and Sundays: closed -
I use a wheelchair; which tour would your recommend? Read answer
We recommend you to take our Sognefjord in a nutshell tour.
It is also possible to take the Norway in a nutshell ® tour. But then you need to have a foldable wheelchair and you must travel with a companion that can help you along the route. The buses are not accessible for wheelchairs, so wheelchair must be foldable so that it can be placed in the trunk. -
I want to book an itinerary that is not available online Read answer
Not all itineraries are available via the online booking. If you want to book a special itinerary you may call our customer support and book over the phone.
Call +47 815 68 222 and choose 1 from the menu.
Opening hours:
Monday-Friday: 9 am to 4 pm
Saturday-Sunday: closed -
I want to travel tomorrow, but it is not possible to choose this date online? Read answer
We close our online booking system 7 days before departure. If you are travelling within 7 days you can call our Customer Service to book: 0047 815 68 222 (option 1).
Another option is to buy tickets at the Tourist Information or at the NSB ticket office at the railway station in Oslo, Bergen or Voss.
Fjord 1, located at Strandkaiterminalen in Bergen is also selling Fjord Tours round trips.
Please note that product range can vary from sales outlet to sales outlet. -
Is it possible to cancel a trip I have ordered on the Internet? Read answer
It is not possible to change tour bookings made on the Internet. The tickets are non-refundable.
Please ensure that you have valid travel insurance that covers your loss if any incidents should occur that prevent you from making use of your tickets and taking the trip you have booked.
As a service to you, we offer cancellation protection which you may purchase together with your trip.
-
Is it possible to stop along the route? Read answer
Yes, you can make as many overnight stops as you like along the route, but it is important that you inform us about where you want to stay overnight when you book the tour.
You can book hotels at the same time as you book a tour, or separately at www.fjord-pass.com. -
Is the Sognefjord in a nutshell tour wheelchair friendly? Read answer
It is possible to take the Sognefjord in a nutshell tour with a wheelchair. It is important that you inform us if you have a wheelchair, because we need to book special seats on the regional trains.
-
Is there any way that we can send our luggage separately? Read answer
If you book hotels together with the tour, you will also get an offer to book luggage transport between the hotels on some legs of the route.
If you would like to book the luggage transport seperatly, you may contact a company called Porterservice that offers a luggage service.
Tel. (+47) 906 10 009, e-mail: porter@porterservice.no. Website: www.porterservice.no -
What does ‘R’ in the itineraries mean? Read answer
It means ‘seat reservation needed’. If the transport is not marked with R in the itinerary there is free seating.
When you buy a tour from Fjord Tours, we will automatically make all needed seat reservations for you. -
What is covered in the Cancellation protection? Read answer
Trips bought online, can only be cancelled if you have bought the cancellation protection together with your trip. The cancellation protection is not a travel insurance. You can only use it if you need to cancel your trip. If you need a full travel insurance, please contact an insurance company in your country.
Click the link below to learn more about the terms of the cancellation protection sold by Fjord Tours. -
Which documents will I need when picking up the tickets? Read answer
You must bring a printout of the e-mail confirmation when picking up tickets.
-
Will I get a discount on the tour using my Fjord Pass®? Read answer
The Fjord Pass® only entitles you to a discount on our hotels, rental cars from AVIS and special Fjord Pass® activities.