Photo: Hurtigruten

Tours

Are the tours guided?

No, there is no guide on our tours. You travel on your own by following the travel itinerary.

The tours have been organized so everyone should reach each connection. The connections and transfer points are all within close proximity of each other for easy transfer. Stops are always announced over the speakers.

Can I choose my own seats when I book a tour?

You cannot choose your own seats on the trains that require seat reservation. The system will pick seats for you. The seat assignment will be confirmed on the e-ticket you receive after booking has been completed.

Ticket information

You receive your confirmation and E-ticket by e-mail after you have made your booking. Please check your spam mailbox if you do not receive the confirmation and E-ticket in your inbox.

You use your mobile device to present your ticket during the tour, but we also recommend you to print a copy of your E-ticket to bring along with you since WIFI is not available on all the tour legs.

Please note: You do not pick up the tickets in a ticket office. The name of each traveler is specified on the train legs of the tour, the other legs will not be specified under the name.

If you have added an activity or a hotel to your order this will also be specified on your E-ticket.

Are there any student or senior discount on your trips?

There is no student or senior discount on any of our package trips to the fjords.

We do however have student discounts on our ski tickets to Voss and Myrkdalen.

How is luggage handled on your trips?

You can bring your luggage with you on the trip. There are places to store the luggage on each transport leg. Be aware that you have to carry the luggage yourself from train to bus to boat etc, but the connections are all within close proximity for easy transfer.


What is the Ski Ticket?

The Ski Ticket is a simple and affordable package that combines train, bus and ski-lift passes in one easy purchase. With the Ski Ticket you travel easily from Norways biggest towns to Norway's best ski resorts, including Geilo, Voss and Myrkdalen.

You save money with the Ski Ticket compared to buying tickets separately, and you travel in an easy and environmentally friendly way!

Read more about the Ski Ticket HERE.

Do I have to book tickets for a child under 4 years old?

Children under 4 years old travel for free. You must however also book the trip for your infant so we can make sure that you get suitable seats.

How can I add a hotel or activity to the trips?

When you book your tour you may add accomodatiosn or activities in the travelplanner using the buttons Accomodation or Activity. Simply follow the steps to add a hotel or activities to your tour.

If you want to arrange an overnight stay without booking your hotel through Fjord Tours, press "I'd rather book on my own."

Can I translate pages to my own language?

Yes, you can. But you need to add a translator extension to the browser you are using. Google Translate is a good option.

To add an extension in Chrome, follow these steps:

  • In Chrome, open the Chrome Web Store.
  • Find the extension you want, by using the search tab. Search for a translator extension, for example "Google Translate".
  • Click Add to Chrome.
  • Click Add extension to grant the extension access to your data and install the extension.
  • To use the extension, click the icon to the right of the address bar in Chrome.

To add an extension in Firefox, follow these steps:

  • In Firefox, open the Firefox Add-On page.
  • Find the add-on you want, by using the search tab. Search for a translator extension, for example "Google Translate".
  • Click Add to Firefox.
  • To use the extension, click the icon to the right of the address bar in Firefox.

To add an extension in Microsoft Edge, follow these steps:

  • Open Microsoft Edge and select Settings and more > Extensions > Get extensions from Microsoft Store. (If you don't see Extensions on the menu, note that you must have the Windows 10 Anniversary Update before you can use extensions.)
  • Select the extension you want, and select Free to install it.
  • Once the installation is complete, switch back to Microsoft Edge.
  • Read the notification about what the extension will be allowed to do, and select Turn on.
  • For more information on adding extensions in Edge, visit THIS PAGE.

Note: If you're installing an extension at work or school, some extensions might be blocked. For more information, contact your administrator.

What is the age and price range for your tours?

Children, 0 – 3 years: Free
Children, 4 – 15 years: Child price
From 16 years: Adult price

Note: This is the age range for our tours and package trips. The age range for activities may vary from activity to activity. You can see the age ranges for activities in the booking box on each activity page.

I am having problem booking online, what may be the reason?

If you are having problem booking online, please check the following: 

1) Is your card blocked for transactions in Norwegian currency (NOK)? If so, please unblock and try again.
2) If you use a Mac machine or a tablet, please try from a PC and change the browser to GoogleChrome or Firefox. Avoid using Safari.
3) Please make sure you haven't blocked your device/computer for pop-ups.
Do I have to book the trip in advance?

We recommend you to book the trip online as soon as you have decided the travel date. It is recommendable to buy the tickets in advance since some of the trains might be fully booked close to departure date, especially in the high season.

If you don't have the opportunity to buy the tour in advance you can buy it in one of our sales outlets in Norway.

Is it possible to stop over during your trips?

Yes, you can make as many overnight stops as you like along the route.

Press the "+" symbol on destinations in the booking process to see availiable hotels. Add one of the hotels to you tour or press "I'd rather book on my own.". Your itinerary will be updated accordingly.

Do I see the Naeroyfjord on the Sognefjord in a nutshell trip?

No. If you want to also see the Naroyfjord, we recommend you to take the round trip from Bergen start by train and add the Heritage fjord safari trip which goes into the Naeroyfjord and back to Flåm. This can be done in one day.

If you start the trip from Oslo you have to stay over in Flam to be able to add the Heritage fjord safari trip.

Is it possible to travel with wheelchair on your round trips?

If you use a non-foldable wheelchair, it is not possible per today to book seats on our tours including trains. We are working to make this an option in our booking system.

Can I have my dog with me on your trips?

You can bring your dog with you on our tours. You must pay an additional fee to bring your dog with you on the express boat included in the Sognefjord in a nutshell tours. This fee is paid on the boat.

Do you offer cancellation protection?

Fjord Tours do not offer a cancellation protection, so we recommend everyone to buy a private travel insurance covering potential cancellation.

Is pick up service/transfer from hotels included in the trip?

Pick up service or transfer to/from hotels is not inluded in our package tours.

What do I do if I want to change or cancel my booking?

If you need to cancel or change your booking, please contact our customer service department at booking@fjordtours.com or give us a call on 0047 55 55 76 60. Our office hours are 08.00 – 16.00 CET Monday to Friday.

Which boat type operates between Gudvangen and Flåm during winter season?

The Premium fjord cruise boat is normally operating during the winter season. However, sometimes the Classic fjord cruise boat replaces the Premium due to weather conditions (ice on the fjord) or other circumstances. The boat is called “Winter fjord cruise boat” on the tickets during this season.

What happens if there are delays during the tour?

With minor delays the next connection will be informed and will wait for the travelers.

For larger traffic interruption it will be organized alternative transport. It is important that you listen to the information given over the load-speaker and by the staff on board.

The onboard staff will always have the updated status and will give you information on how to continue further on the tour.

Can I bring a stroller on your trips?

Yes, you can bring a foldable stroller with you on our trips. 


 

Starting points


 

Luggage service and transportation

How is luggage handled on your trips?

You can bring your luggage with you on the trip. There are places to store the luggage on each transport leg. Be aware that you have to carry the luggage yourself from train to bus to boat etc, but the connections are all within close proximity for easy transfer.


Are there places to store the luggage on all the transport legs?

Yes, there are places to store the luggage on all the transport legs on our trips. Please note that you need to carry the luggage yourself from boat, to bus to train. All connections are within close proximity for easy transfer.

Are there luggage lockers at the railway station in Flåm and at the Strandkaiterminal in Bergen?

Yes, there are luggage lockers at the railway station in Flåm and at the Strandkaiterminal in Bergen.


 

Terms & Conditions and Sales Outlets