1. About Fjord Tours
  2. Privacy Policy

Privacy Policy

Fjord Tours AS appreciates your visit to our website and your interest in our products. We want you to feel secure when you are visiting our websites, and we assure you that your personal information is safe with us.
Any personal information with which we are provided is used exclusively to help us to help you. Fjord Tours AS's privacy policy sets out what information we collect, how we collect it, and what we do with it.

The personal information we use and the treatment of it

  • Your contact information such as name, address, e-mail address and telephone number is supplied to us by you. This information is registered when you ask us to provide you with information, or when you do a purchase or booking on our website
  • Your purchase history
  • Cookies from visitors to our website and online booking platform

Purpose of treatment

We use your personal information primarily to ensure that you receive the correct services that you have ordered. If there should be any problems with your order, such as a reservation on a train, traffic interruption, cancellations etc. we will use this information to get in contact with you. We may also use this information to contact you with relevant information about your trip. The processing of this information is necessary in order for us to fulfill our agreement with you.
When you have made a reservation with us, we use your personal data to send you booking confirmations and tickets, important information about your upcoming holiday and relevant offers and news (i.e. in order to perform our contract and on the basis of our legitimate interest in marketing our products and services).
We may send cart and browse abandonment emails to support consumers to complete their purchase. When you put products in your basket, we consider that we have a legitimate interest to send you cart abandonment emails. You can easily opt out of receiving our emails, by unsubscribing.
For agents, we consider the treatment of personal information associated with direct marketing as necessary to fulfill the agreement between the parties, as it is in both parties' interest that agents are updated and receive information about Fjord Tours’ products.

Distribution and handling of personal data

Fjord Tours is responsible for the processing of your personal information and that they are not misused or mislead.
For example, if you book an activity through Fjord Tours, which is arranged or handled by one of our activity partners, we pass on your contact information to this partner. All our partners are contractually obliged to process your personal information in accordance with current regulations and ensure that your personal information is not used for any purpose, other than providing the service agreed with us.

Your rights

  • Right of access:
    You are entitled to receive information about what personal information we handle and what we use the personal information for.
  • Right of rectification
    It is important that the information we have about you is correct. You are entitled to have your personal information corrected if anything is incorrect or inaccurate.
  • Right of erasure
    You have the right to have your personal information deleted. We delete your personal information when they are no longer necessary for the purpose they were collected for, and we no longer need the information to comply with our obligations to you. You may also request limited treatment or oppose the processing of your personal information.
If you wish to exercise any of these rights you can contact our customer service center.
You also have the right to appeal to the Norwegian Data Protection Authority (DPA) if you are unhappy with our processing of your personal information, but we hope that you contact us first to resolve any issues or misunderstandings.

Safe storage of personal data

We are committed and devoted to protecting your personal information. Therefore, we do our best to ensure that the information does not get lost, misplaced or distributed. We have implemented the necessary physical, technical and administrative measures to safeguard this. Our employees have confidentiality agreements in regard to the information about, and processing of, personal data.

The use of «cookies»

A HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a standard technology that most web sites use today.
A HTTP cookie can be described as a small text file that is added to your browser's internal memory. It gives us the opportunity to get an overview of what's added to the shopping cart on our website, what services are presented and other statistics we use to make our websites better for our users. The most commonly used browsers (Google Chrome, Firefox, Internet Explorer, Safari, Opera, etc.) are set to accept cookies automatically, but you can choose to change your settings, so cookies are not accepted. Please note that many websites will not work optimally if you do not accept cookies.
Like most websites, we collect information automatically and save it to log files on our servers for a period of time. Examples of the information: which type of browser you use, internet service provider (ISP), operating system, date and time of visit, and other web site statistics used to improve our web pages. In some cases, this information is also used to customize our marketing. It does not pose a security risk to you but allows us to offer you a service that works as optimally as possible.
The information collected with cookies is used only internally and will not be distributed to any third-parties. We never store information that can identify you personally.

Changes to the guidelines

Any changes to these guidelines will be posted on this website.

Contact Information

Please contact us if you have questions on fjordtours@fjordtours.com.

Fjord Tours AS
Nordre Nøstekaien 1,
5011 Bergen
+47 55 55 76 60

Here to help

(+47) 555 57 660
Nordre Nøstekaien 1, N-5011 Bergen