Norway Travel FAQ

Question 1

How do I book my tour?

Accepted Answer

Navigate to the tour you want to book. Select number of travelers, your route (start- and endpoint), and date. Press "Plan my itinerary". In some cases there are multiple routes between two destinations. If so, you can select between routes in the first step of the booking flow. You will then be presented with a route that you can customize with overnight stays and activities.

Question 2

How do I add activities to my tour?

Accepted Answer

You can add activities in destinations where we have available activities. In some destinations, we will suggest activities. You add an activitiy by pressing on the activity card and follow the booking steps.  To see all activities in a specific destination, press "See all activities". Once you add an activity to your tour, your itinerary and travel plan will be updated. If the activity you choose ads an extra day to you tour, this wil automatically be updated. You can then select to also add a hotel, or to arrange overnight accommodation on your own.

Question 3

How do I add an overnight stay to my tour?

Accepted Answer

You can add accommodation in destinations where we have available accommodation. In some destinations, we will suggest accommodation options. You add an hotel by follow the booking steps.  Once you add an overnight stay to your tour, your itinerary and travel plan will be updated.

Question 4

Can I travel with a wheelchair on the tour?

Accepted Answer

Yes. If the wheelchair is foldable and within certain measures, it must be stored on the luggage racks which is situated in each end of the carriage. If the wheelchair is non-foldable, please contact our customer service so we can make special seat arrangement on the train. Also note that the measures for wheelchair must be within 700x1200 mm, must not weigh more than 250 kg (350 kg including the user), and the height must not be more than 1375 mm.

Question 5

How do I change departure times for my selected tour route?

Accepted Answer

In some cases, you are able to change departure times from a destination. To do this, press "Change departure time" at the desired destination. Note: If you change your departure time, your route will be updated with new times. We have tried to curate the best possible route for you, but you are of course free to customize it as you please.

Question 6

Where can I see the price for my tour?

Accepted Answer

Your price is generated and updated automatically based on how you choose to customize your tour. During the booking process "Order details" will be updated as you make changes and updates to your itinerary.  Note: Hotels are paid on site/at the hotel either during check-out or check-in.

Question 7

Can I reserve a seat on board trains, buses and boats?

Accepted Answer

There is free seating on most tours and transport elements. If there are reserved seats, we will make the reservations for you and your seats will be clearly indicated on your tickets. We offer seat reservations on our regional trains, such as Myrdal to Oslo or Oslo to Bergen.

Question 8

Can someone else travel on tickets that I have purchased?

Accepted Answer

Yes, that is possible. The person can use the existing ticket, even though he or she is not the administrative contact on the ticket.

Question 9

Can I use my Eurail Pass on a Nutshell tour?

Accepted Answer

Eurail passes and other rail passes cannot be used on our Nutshell tours.

Question 10

Are the tickets flexible during the tour?

Accepted Answer

No. Once you have received a specific time on your ticket, it's important that you stick to your schedule and departure times. This is due to capacity on the different transport elements.

Question 11

What should I do if I have not received my ticket?

Accepted Answer

If you have not received your tickets and travel information by e-mail, we recommend checking your inbox and spam filter. Note that you can see tickets and documents to your booking by login in to My Page. If you still can't find your ticket, please contact us by phone or by using the customer contact form.

Question 12

When do I receive my ticket?

Accepted Answer

You will receive your reservation confirmation immediately after payment. Note that factors such as your internet connectivity may cause delays.  All information that you need will be specified in this e-mail. The actual tickets that you use for travel will be sent to you well in advance of your travel date, usually 27 days in advance.

Question 13

What are my payment options?

Accepted Answer

We take American Express, Maestro, Visa, Mastercard and Vipps. We do not accept Paypal or CapitalOne.

Question 14

I have a rental car with AutoPass. Can I pay for the car ferry with AutoPass?

Accepted Answer

No, Kaupanger-Gudvangen and Hellesylt-Geiranger are commercial, and cannot be paid by AutoPass.

Question 15

I have not booked a place on the car ferry. Can I just show up?

Accepted Answer

Yes, but you are not guaranteed a space. We recommend prebooking a ticket to be guaranteed a space.

Question 16

Can I add a vehicle to my booking reservation without a driver/passenger?

Accepted Answer

No, a driver is always included in the price of the vehicle.

Question 17

Is there a audio guide on board the car ferry?

Accepted Answer

Yes, on the Geiranger-Hellesylt ferry.

Question 18

When do I have to be present if I have book a place on the car ferry?

Accepted Answer

All pre-booked vehicles and their passengers must be present in the correct line at the departure pier 20min prior to scheduled departure time. Later arrivals cannot be guaranteed for transport.

Question 19

Are there power outlets on board the trains?

Accepted Answer

Trains on the Bergen Railway Oslo–Bergen have power outlets at every seat and also in all the sleeping compartments.

Question 20

Are there power outlets on board the local trains?

Accepted Answer

There are no power outlets on the older local trains, but on new local trains (called Flirt trains) you will find outlets at every seat.

Question 21

Do you sell alcohol on the train?

Accepted Answer

Yes, alcoholic drinks can be bought and consumed in our café on board. Alcoholic drinks may not be drunk anywhere else on the train and you may not bring your own with you.

Question 22

How much luggage may I bring on the train?

Accepted Answer

You may bring up to three pieces of luggage with a maximum total, combined weight of 30 kilograms. You are responsible for your own luggage during your journey and you must be able to carry it on board and place it in a suitable location.

Question 23

How do I know what my route is?

Accepted Answer

You build and customize your tour route while booking you tour. Your route is clearly specified in your ticket and travel information.

Question 24

How do I add activities or overnight stays to my tour?

Accepted Answer

When you book your tour you can easily  add accommodations or activities. Simply follow the steps to add a hotel or activities to your tour. If you want to arrange an overnight stay without booking your hotel through Fjord Tours, press "I'd rather book on my own."

Question 25

Where can I find timetables and prices?

Accepted Answer

You will see timetables and prices by customizing your itinerary during the tour booking.

Question 26

Is it difficult to transfer between transport elements on my route?

Accepted Answer

The distance between each transfer point will be clearly explained in the travel documents you will receive. In most cases, transfer is super easy and transfer points are within close proximity of each other.

Question 27

If there are changes to my route, will i be informed?

Accepted Answer

The customer is responsible to for keeping up to date with any changes by reading the organizer's email or other notices.  Updates to your route or itinerary will be listed on "My Page".

Question 28

I want to change my route. How do I do that?

Accepted Answer

You can cancel your booking yourself through "My Page" on our website and rebook a new tour, or contact our booking office for assistance.

Question 29

How much luggage can I bring?

Accepted Answer

You can bring up to 3 pieces of luggage per person.

Question 30

Do you offer tours all year round?

Accepted Answer

Yes. Some tours will be available all year around, while some are seasonal. You will find seasons and availability on each tour page.

Question 31

I have become sick, can I cancel?

Accepted Answer

It is only possible to cancel your tour or activity if you do so more than 7 days prior to the scheduled departure date. A cancellation fee of 200 NOK will be added to the total cost. We highly recommend that you have a private travel or health insurance that can provide coverage for any financial loss that you may incur, in case you are unable to attend the tour or activity.

Question 32

Do I get informed if my tour/activity is cancelled?

Accepted Answer

Yes, you will be notified. We will reach out to you via email or phone.

Question 33

How do I cancel my tour?

Accepted Answer

You can cancel your booking yourself through "My Page" on our website, or contact our booking office for assistance.

Question 34

Is there a cancellation charge?

Accepted Answer

Round trips (incl one-way trips), package travels and ferry routes: can be cancelled up to 7 days before departure at a charge of NOK 200 per booking.Activities and luggage transport: can be cancelled up to 7 days before departure free of charge. Accommodations: cancellations must be made no later than 6:00 p.m. the day before scheduled arrival unless otherwise specified. If the customer does not cancel his or her stay within the deadline, the customer will receive an invoice for the booking in its entirety.

Question 35

Is there a cancellation deadline?

Accepted Answer

Our cancellation policy varies by product. For hotels, you can cancel until 6pm the day before check-in. For all other products, you must cancel at least 7 days in advance.

Question 36

After cancellation deadline, can I release my seat/space even though I`m not getting a refund?

Accepted Answer

Yes, that is possible. Please contact us if you wish to do so. You find our contact information on this page.

Question 37

Can I cancel the tour if the weather is bad?

Accepted Answer

No, unfortunately. We suggest that you prepare yourself based on the weather forecast and climate conditions. The cancellation and refund of the tour depend on the suppliers' policy. As long as we haven't notified you, your tour/activity is still scheduled to take place. Please note that it's common with heavy rains and winds in Norway, so it's best to be prepared for such weather conditions.

Question 38

Can I cancel or rebook my tour if my flight to Norway is delayed/cancelled?

Accepted Answer

No, unfortunately, the standard cancellation policy still applies, and we recommend that you have your own private or travel insurance since we need to pay for your seats to our suppliers.

Question 39

Who can I contact, if any part of my tour is not running?

Accepted Answer

Please contact our customer service at booking@fjordtours.com or +47 55 55 76 60.

Question 40

Can I cancel my car ferry ticket and get a refund if the road to the starting point is closed due to for example maintenance work or snow?

Accepted Answer

No, standard cancellation policy applies.

Question 41

My transport company is under a strike, do I get a refund?

Accepted Answer

No, unfortunately, the standard cancellation policy still applies, and we recommend that you have your own private or travel insurance.

Question 42

Is my reservation refundable?

Accepted Answer

A reservation is refundable up to 7 days before the travel day. For our package tours, the 200 NOK cancellation fee will be deducted from the refund.

Question 43

When will I receive my refund?

Accepted Answer

The transaction takes 3-5 business days.

Question 44

How do I receive my refund?

Accepted Answer

The refund is transferred to the same credit card you used to make the payment with.

Question 45

Can I get refund if I get sick?

Accepted Answer

Standard cancellation policy apllies. A reservation is refundable when cancelled up to 7 days before the departure. We recommend having private travel insurance to help you cover any cost.

Question 46

Can I cancel my car ferry ticket and get a refund if the road to the starting point is closed due to for example maintenance work or snow?

Accepted Answer

No, standard cancellation policy applies.

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