Terms and Conditions - Tours
Read more about the terms and conditions that applies when you book a tour online from Fjord Tours, from an agent or from a sales outlet.
Online sales from Fjord Tours
Tours can be changed or cancelled for a fee of 400 NOK per person until 30 days before departure. Changes and cancellations between 30 and 10 days prior to departure will be charged a fee of 600 NOK per person.
If you want to change any name or reduce the number of travelers on your booking, you have to contact us to cancel the whole booking and book new tickets for the remaining travelers. If one stretch in the new booking is fully booked, we do not normally take the chance to cancel and lose the seats for the rest of the party. Please consider this before you think of reducing number of persons in a booking.
Changes and cancellations later than 10 days prior to departure cannot be done and are non-refundable.
All changes presuppose available capacity. Potential price increase will be covered by client. Fjord Tours do not offer a cancellation protection, so we recommend everyone to buy a private travel insurance covering potential cancellation.
Special terms & conditions for tours incl. the Hurtigruten Coastal Voyage & Northern Lights
Tours can be changed or cancelled for a fee of 400 NOK per person until 65 days before departure.
Cancellations between 65-30 days prior to departure will be refunded 60%, cancellations done between 30 and 14 days prior to departure will be refunded with 50% of the order value.
Changes between 65-14 days before departure can be done for a fee of 1 000 NOK per person. Cancellations and changes later than 14 days prior to departure cannot be done and are non-refundable.
Fjord Tours AS may cancel a trip due to unforeseen circumstances beyond its control, such as natural disasters, force majeure, industrial disputes or other events that make it difficult or inadvisable to proceed with the trip. In that case you will be given a full refund.
The right to cancel tours is also valid if the event or deviation occurs on or along the travel route and projects a real risk for the customer.
Sales agents and distributors
For tours purchased from sales agents or distributors, please refer to the terms and conditions of the agent/distributor, as well as the regulations of the sales country in question.