Terms and Conditions - Tours
Read more about the terms and conditions that applies when you book a tour online from Fjord Tours, from an agent or from a sales outlet.
Online sales from Fjord Tours
New information about Cancellation Fees
- For new tour bookings between May 1 - December 31, 2020, there will be no cancellation fee if the tour is canceled within 20 days before the travel date. This does not apply for tours incl. the Hurtigruten Coastal Voyage and Northern Lights, see details below.
Tours can be changed or canceled for a fee of 400 NOK per person until 30 days before departure. Changes and cancellations between 30 and 20 days prior to departure will be charged a fee of 600 NOK per person.
If you want to change any name or reduce the number of travelers on your booking, you have to contact us to cancel the whole booking and book new tickets for the remaining travelers. If one stretch in the new booking is fully booked, we do not normally take the chance to cancel and lose the seats for the rest of the party. Please consider this before you think of reducing number of persons in a booking.
Changes and cancellations later than 20 days prior to departure cannot be done and are non-refundable.
All changes presuppose available capacity. Potential price increase will be covered by client. Fjord Tours do not offer a cancellation protection, so we recommend everyone to buy a private travel insurance covering potential cancellation.
Special terms & conditions for tours incl. the Hurtigruten Coastal Voyage & Northern Lights
Tours can be changed or canceled and refunded with 80% of the order value until 90 days prior to departure. Cancellations between 89-60 days prior to departure will be refunded 50% and cancellations between 59 and 30 days prior to departure will be refunded with 25% of the order value.
Cancellations and changes later than 30 days prior to departure cannot be done and are non-refundable.
If parts of the tour or transport elements can not be completed (due to traffic interruptions, disruptions or similar), you will be given a refund for the affected transport elements.
If the tour has to be canceled due to unforeseen circumstances (such as natural disasters, government actions, industrial disputes or other events that make it difficult or inadvisable to proceed with the trip), you will be given a refund for the tour.
Sales agents and distributors
For tours purchased from sales agents or distributors, please refer to the terms and conditions of the agent/distributor, as well as the regulations of the sales country in question.