Terms and Conditions - Tours
Read more about the terms and conditions that applies when you book a tour online from Fjord Tours, from an agent or from a sales outlet.
Online sales from Fjord Tours
Change/cancellation conditions for customers who have ordered before May 1:
Tours can be changed or canceled up to 30 days before departure for a fee of NOK 400 per person. Changes and cancellations can also be made between 30 and 20 days before departure for a fee of NOK 600 per person.
Change/cancellation conditions for customers who have ordered after May 1:
New cancellation fee information as a result of the Corona situation: We understand that our customers now need more flexibility and have agreed with our suppliers to change the cancellation terms this year.
For new tour bookings with travel dates between May 1 - December 31, 2020, no cancellation fee will be charged, but please note that you must still cancel by the cancellation deadline to receive a full refund.
For the summer season, July 1 - September 30, we have reduced our cancellation and change deadlines from 20 to 10 days before departure for new bookings. After September 30, the cancellation period will revert back to 20 days prior to travel.
Note: This does not apply to tours including Hurtigruten and Nordlys, see details below.
If you would like to change the name or number of travelers on your booking, please contact us for cancellation of the entire booking and re-book for the remaining travelers. If a transportation element of the new booking is fully booked, we normally do not take the risk of canceling and losing the reserved seat reservations for the rest of the traveler. Please consider this before thinking about reducing the number of people in your booking.
All changes require available capacity. Any price increases are borne by the customer.
Fjord Tours does not offer cancellation insurance and we advise everyone to take out private travel insurance that covers potential cancellations.
Special terms & conditions for tours incl. the Hurtigruten Coastal Voyage & Northern Lights
Tours can be changed or canceled and refunded with 80% of the order value until 90 days prior to departure. Cancellations between 89-60 days prior to departure will be refunded 50% and cancellations between 59 and 30 days prior to departure will be refunded with 25% of the order value.
Cancellations and changes later than 30 days prior to departure cannot be done and are non-refundable.
If parts of the tour or transport elements can not be completed (due to traffic interruptions, disruptions or similar), you will be given a refund for the affected transport elements.
If the tour has to be canceled due to unforeseen circumstances (such as natural disasters, government actions, industrial disputes or other events that make it difficult or inadvisable to proceed with the trip), you will be given a refund for the tour.
Sales agents and distributors
For tours purchased from sales agents or distributors, please refer to the terms and conditions of the agent/distributor, as well as the regulations of the sales country in question.